Privacy Policy

Last updated: 27 November 2019

This privacy policy sets out how Write Track Ltd (operating under the trading name ‘Prolifiko’) uses and protects any information you give us.

Write Track Ltd is committed to ensuring that your privacy is protected. Any information we collect by which you can be identified will only be used in accordance with this Privacy Policy.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Under the EU General Data Protection Regulation Act 2018 (GDPR), you may at any time request a copy of the information we hold on you by writing to us (see contact details below).

What information do we collect or keep?

You interact with our site Prolifiko in four ways:

1. Browsing

As you browse our website we may collect Internet Protocol (IP) address and other anonymous information, for example, might collect an IP address, domain names, browser type and access times – for example, via Google Analytics or Facebook Pixel.

These data will be used to help us improve the experience we provide to you, diagnose problems with our server, and administer the site and its services.

Cookies may be used to gather information regarding the date and time of your visit.

We use cookies to enhance your experience and enable you to use certain features. Please see our cookie policy for further information.

2. Subscription to our newsletter

When you subscribe to our newsletter, we will collect the following information:

  • name
  • email addresses

We will use this information to send you our digital newsletter, plus we may tell you about our courses or other activities, special offers or other information which we think you may find interesting using the details you have provided.

If you’d like to unsubscribe, use the link on the email and your request will be handled by our email provider MailChimp. If you’d like to update your details or delete your data – please contact us at hello@prolifiko.com

3. Purchasing a service from us

Our store is provided by WooCommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you. We collect information about you during the checkout process on our store. For example, while you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping

We’ll also use cookies to keep track of basket contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. This includes your name, email address and billing and shipping addresses. We will also store comments or reviews, if you choose to leave them.

Members of our team have access to the information you provide us to help fulfil orders, process refunds and support you. For example:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information. Please see the Stripe Privacy Policy for more details.

4 .Subscription to Prolifiko Digital

When you sign up to use our digital coaching product you give us your email. When you do, your information is subject to a different Privacy Policy and Terms of Service – you will be given information about both at that point.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over the following website.

Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy.

You should exercise caution and look at the privacy statement applicable to the website in question.

Your rights under GDPR

You may choose to restrict the collection or use of your personal information in the following ways:

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at hello@prolifiko.com, or by clicking the ‘unsubscribe’ link at the bottom of any promotional emails we send you.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under GDPR legislation.

If you would like a copy of the information held on you, please use the contact details below.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the address below. We will promptly correct any information found to be incorrect.

Security

Prolifiko has security measures in place to protect against the loss, misuse and alteration of the information under our control.

However, we make no guarantee that the information that you provide will be secure.

Contacting us

Prolifiko is owned by Write Track Ltd, company number 9141465 registered in England and Wales, at 11 Hangingroyd Lane, Hebden Bridge, HX7 7BX.

If you have any questions about this Privacy Policy, the practices, services or information provided, you can write to us at the address above or email hello@prolifiko.com