Terms of Service

Last updated: 29 November 2019

Who we are and about these terms

These are the terms of service which apply to Prolifiko and forms an agreement between you and us.

Prolifiko is operated by Write Track Ltd, a private limited company registered in England and Wales (company number 9141465) registered address at 11 Hangingroyd Lane, Hebden Bridge, HX7 7BX. Our VAT number is GB 198797711. If you have any questions, you can contact us by email at: hello@prolifiko.com.

Prolifiko offers this website, including all information, tools and services available to you, the user, conditioned upon your acceptance of these terms of service. By visiting our site and/or purchasing a service from us, you accept these terms of service. You should read them carefully and we recommend you save a copy of them for your future reference. We will not file a copy of our agreement with you. You can review the most current version of the terms of service at any time on this page.

Any new features or tools which are added to the current store shall also be subject to the terms of service. We reserve the right to update, change or replace any part of these terms of service by posting updates and/or changes to our website. Your continued use of or access to Prolifiko following the posting of any changes constitutes acceptance of those changes.

We process personal data in accordance with our privacy policy. In agreeing to be bound by these terms of service you consent to our doing so. You should read the policy carefully, especially if you have any concerns about your privacy.

Description of the service

prolifiko.com is a website that markets and sells Prolifiko’s range of tools, services and courses aimed at writers. The site contains a blog giving free tips and advice to writers and a newsletter.

Our store is provided by WooCommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Payment processing is handled by Stripe.

Prolifiko Digital is a coaching tool. To access Prolifiko Digital you need to register with a valid email account and sign up to the terms and condition for that service.

Prolifiko uses cookies to store information on your computer, tablet or smartphone. To find out more about how we use cookies you can read our cookie policy and the privacy policy.

Course booking and fees for services

We will send an email confirmation of your order to the email address you provide to us shortly after we confirm your booking. It is your responsibility to ensure that the email address you provide to us is valid.

All orders are non-transferable and must not be resold or passed on for commercial gain.

Full payment of the fee is required at the time we accept your order.

We reserve the right to refuse service to anyone for any reason at any time.

Details of the fees for products and services will be set out on the Prolifiko website and store. Our prices may change at any time but price changes will not affect orders that we have confirmed with you.

Payment can be made by credit or debit card. Cash or cheques will not be accepted. If you need an invoice please contact us at hello@prolifiko.com.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

Refunds and cancellation

Prolifiko may cancel any course or booking at any time prior to its commencement. We will repay any deposit and fees received from you in respect of that order.

Discounts must be redeemed on purchase. Purchasers will not be partially refunded a discount after their purchase is complete.

Feedback and Complaints

Prolifiko services are designed to provide an expert and high-quality experience. At the end of a course, workshop or service, we offer you the opportunity to provide feedback.

In the event of a complaint, please make your complaint in writing and send to hello@prolifiko.com. We take any complaint seriously and will aim to investigate and respond as quickly as possible.

Our responsibility

Sometimes gremlins might get into the system and prolifiko.com might go down. Other times, we might need to take the service down for essential maintenance. Either way, we make no promises to provide any level of service to users.

Write Track Ltd won’t be liable for any direct, special, indirect, incidental or consequential damages arising out of or in connection with your use of Prolifiko.

Disclaimer

We do not guarantee that all material on this site is accurate and up to date.

All material contained on this website is provided without any warranty of any kind. You use the material on this website at your own discretion.

You may not use any of the material on the site for commercial use or for your personal gain. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, use of the service, or access to the service or any contact on the website through which the service is provided, without express written permission from Write Track Ltd.

Prohibited Uses

In addition to other prohibitions as set forth in the terms of service, you are prohibited from using the site or its content:

  • for any unlawful purpose
  • to solicit others to perform or participate in any unlawful acts
  • to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances
  • to infringe upon or violate our intellectual property rights or the intellectual property rights of others
  • to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability
  • to submit false or misleading information
  • to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet
  • to collect or track the personal information of others
  • to spam, phish, pharm, pretext, spider, crawl, or scrape
  • for any obscene or immoral purpose
  • to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the service or any related website for violating any of the prohibited uses.

Limitation of Liability

By accessing this site, you agree to these terms of usage and limitations of liability.

To the extent that any applicable law permits us, we exclude any liability for any loss or damage that you suffer as a result of using Prolifiko.

To the extent that any applicable law permits us, we exclude or limit liability for death or personal injury caused by negligence.

General conditions

These terms of service are governed by English law. Any dispute arising in connection with these terms of service shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

Prolifiko.com will evolve according to its users’ needs and interests. Write Track Ltd reserves the right to oversee this evolution and to revise the terms of service in the light of developments.

If any part of this agreement is ineffective (for example because it is unlawful) then the rest of the agreement should be read without it.

This agreement is between you and us and is not intended to give anyone else any rights.

We may sometimes fail to enforce our rights under this agreement (for example because we decide not to, or we did not realise you were in breach of contract). Just because we have not enforced any of our rights, does not stop us from doing so in the future.

Neither party is liable for anything which is beyond their reasonable control.

If you have any questions about these terms of service, the practices, services or information provided, you can write to us at the address above or email hello@prolifiko.com